Legal and Regulatory Information

Website Terms of Use
Please refer to the document governing the website Terms of Use. This covers general use of the website.

Information about us
The site is operated by Mark Broadhead Accountants Limited (“we”, “our” and “us”). We are a limited company registered in England (registered number 14424415) and have our registered office at Britannia House, 1-11 Glenthorne Road, Hammersmith, London W6 0LH.

Terms and Conditions
Please refer to the document governing the website Terms of Use. This covers general use of the website.
For clients all terms and conditions are covered in an Engagement Letter signed on starting to use our services and/or as occasionally amended.

Regulatory Information

Professional Indemnity Insurance
Our professional indemnity insurer is Hiscox Insurance Company Ltd.
The territorial coverage is worldwide, excluding professional business carried out from an office in the United States of America or Canada, and excludes any action for a claim brought in any court in the United States or Canada

Audit Registration
We do not offer audit services.

Investment Business
We do not offer investment advice.

Insolvency Licence
We are not registered to supply company nor personal insolvency services.

Probate Services
We do not offer Probate services.

Professional Rules
In carrying out our professional work we are required to apply the following rules which can be accessed at the websites detailed below:
For the Companies Act 2006:

Statutory Information and Company ownership details
Company Name: Mark Broadhead Accountants Limited
Company Number: 14424415
Director: Mark Broadhead
Ownership: Mark Broadhead (100%)

We aim to offer all our clients an efficient and effective service, although occasionally there may be aspects of our service about which clients and others have concerns or with which they are unhappy.
If you are dissatisfied with the services you are receiving and would like to raise this with us, you should raise this initially with the staff member or Director concerned.
However, if you prefer to raise your concerns with someone else, you may contact our Director (see below for contact details).
It is the policy of the firm to handle complaints as fairly and quickly as possible, having regard to all of the circumstances of the complaint.
A complaint must be submitted in writing, be duly signed and contain at least:
the name and address of the submitting party;
the date and signature;
a clear description of the conduct against which the complaint is being made;
the name of the Director and/or staff member(s) to whom the complaint relates;
Documentary evidence in support of the complaint;
If you have a proposal for settling your complaint, you can include that as well.
A complaint may be made via email as a signed letter attached to an email or where it is clear this is an email equivalent of a posted letter.
We will disregard any complaints made orally or anonymously.
Complaints are to be submitted to the Director via